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Our Approach To COVID-19

Published on 9th April 2020
by Robyn

In such unprecedented times, here at Morgan Ellis we have had to make some changes to the way that we are working in order to maximise the safety of our staff and our clients. Following government advice, we have introduced a number of measures to practice social distancing, including working from home and offering video calls for site surveys to ensure that physical contact is kept to a minimum. 

Some of the most commonly asked questions we’ve received from our clients regarding our response to COVID-19 include:

Are You Still Open For Business?

Yes! While our offices may be closed, we are still very much open for business online and via phone, email, enquiry form and in some cases, via a video call. Our teams are working hard from remote locations and so it really is business as usual here at Morgan Ellis. We keep in regular contact with each other and with all of our existing and new clients as normal, providing you with the same expertise and experience where possible.

Can I Still Buy A Home Lift?

Yes, you can! We still offer bespoke quotes, site surveys via video call and our lift design services as normal, meaning that buying and planning for home lift installation is still very much possible. However, while we can currently provide quotes, surveys and additional information to any and all existing and new clients, please bear in mind that the manufacturing and installation of your home lift may not be business as usual. We will discuss all expectations with you as the government advice changes, so please feel free to get in touch with any questions in the meantime.

How Do You Conduct Site Surveys?

As mentioned before, we can still conduct site surveys for our clients using any video call software that you prefer. While we cannot currently visit your site in person for the safety of both you and our staff, you can schedule in a slot with our team to carry out a virtual meeting via FaceTime, Skype, Zoom and more. Whatever method you prefer, we will do our best to cater to. 

Our virtual meetings will consist of the same questions and information as a standard survey. You can show us your home via the video camera and we can guide you through the measuring of your desired area as its needed. All you need is a tape measure! From here, we can advise you on the products and services available to you, including which home lifts will suit your space and needs best. 

If you have any questions regarding our approach to Coronavirus, or you want to book in your free, no-obligation site survey, please get in touch with our team. You can call us on 01702 780002, or fill out our enquiry form and we’ll get back to you as soon as possible.